Refund policy
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. Refunds are subject to a $5.00 flat rate per order.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also needed.
Start a Return or Exchange
Proceed here or contact us at info@madelyncarter.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products and items that have been altered in any way. Contact us if you have questions about your specific item. Unfortunately, returns on sale items or gift cards are not accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.