Frequently Asked Questions
The first step is always to get the size of the duct.
Start by removing your current vent cover. For floor vent covers, this is as simple as lifting the vent cover out of the duct. Wall and Ceiling Vent Covers need to be unscrewed to get this measurement.
Order the vent cover by the size of the duct.
- We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. All returns are subject to a $5 restocking fee.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Click to Start a Return or Exchange or you can contact us at info@madelyncarter.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) or products that have been damaged. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on closeout items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Orders are typically shipped with in 1 business day.
- Log on to your account to manage shipments.
- Please use our chat function to send us a message or send us an email @ info@madelyncarter.com
To ensure prompt delivery, we frequently ship from multiple warehouses.
Domestic Economy:
- $5 Flat Fee (5 to 8 business days)
- Free on Orders $100.00 and up (5 to 8 business days)
Upgraded Shipping Available at Checkout include DHL Express, UPS®, and USPS
International Shipping: Real-time quotes available from DHL Express, UPS®, and USPS
Customer are Responsible for All Duties and Taxes
Measuring for New Vent Covers
The first step is always to determine the size of the duct.
Start by removing your current vent cover. For floor vent covers, this is as simple as lifting the vent cover out of the duct. Wall and Ceiling Vent Covers need to be unscrewed to get this measurement.
Order the vent cover by the size of the duct.
Shipping Information
Returns and Exchanges
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Start a Return or Exchange or you can contact us at info@madelyncarter.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) or products that have been damaged. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on closeout items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.